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Got a Question for Us?

Whether you need help choosing the right ride, have a question about your order, or want advice on accessories and setup.

Most messages answered within 1 business day
Ways to Connect

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Email

support@Ninetrekker.com
Replies within 24 hours

Phone

714-420-6788
Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Quick Answers

Frequently Asked Questions

How long does shipping take for electric bikes and side-by-sides?

Most electric bikes and smaller items ship within 2-5 business days. Side-by-sides and larger vehicles may require freight shipping, which typically takes 7-14 business days depending on your location. You will receive tracking information via email once your order ships.

Do you offer free shipping on orders?

Yes, we offer free shipping on all orders over $100. For oversized items like side-by-sides, freight shipping rates are calculated at checkout based on your delivery address. We always work to find the most affordable shipping option available.

What is your return policy for electric bikes?

We accept returns on unused and unassembled products within 30 days of delivery. The item must be in its original packaging and in resalable condition. Please contact our team before shipping anything back so we can provide you with return instructions and a shipping label if applicable.

Can I exchange a product for a different model or size?

Absolutely. If you need a different model, color, or size, get in touch with us and we will walk you through the exchange process. We want to make sure you end up with the right ride for your needs, so we are happy to help you find the best fit.

What is the range and top speed of your electric mountain bikes?

Range and top speed vary by model, but most of our electric mountain bikes offer between 25-50 miles per charge and speeds up to 28 mph. Factors like terrain, rider weight, and pedal assist level will affect real-world performance. Check each product page for detailed specs.

Do your side-by-sides require any assembly or registration?

Most side-by-sides arrive largely assembled, with only minor setup needed such as attaching mirrors or installing the battery. Registration requirements depend on your state and local laws, so we recommend checking with your local DMV. Feel free to ask us and we can point you in the right direction.

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When to Reach Us

Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

What You Can Count On

Fast Response

Every message gets a real, thoughtful reply within one business day from our team in California.

Secure Shopping

Your payment and personal information are protected with industry-standard encryption on every transaction.

Quality Guaranteed

Every electric bike and side-by-side is inspected before shipping so it arrives ready to ride.

Free Shipping

Orders over $100 ship free to your door, and we provide tracking updates every step of the way.